Honestly, if you switched to Gmail I would not blame you. Nine costs $10, so you'll have to decide if this is worth it to you. Maybe Microsoft's program managers only use iPhones-they clearly aren't using Windows phones.) (Thanks to Apple's support of EAS, still works fine on iOS.
Given the abysmal situation, you would think that Microsoft would prioritize getting contact synchronization working in Outlook for Android, but no-they don't seem to care much. (This has the no doubt intended effect of forcing most people to just use Google services.) Google some years ago stopped supporting Microsoft's Exchange ActiveSync protocol for consumer Microsoft accounts in Android, leaving Microsoft customers in the lurch. Office 365 Business or Education, and corporate Exchange accounts all work fine on Android if you set them up as Exchange accounts. Note that this is only a problem for consumer Microsoft accounts. This apparently no longer works if your Outlook account has been migrated to the new infrastructure.
Various blog posts say you can work-around this by setting up manually as an Exchange account, but these are out of date. Trust me, I have explored this problem in depth, even creating a support case with Microsoft. There is only one way to make two-way contact (and calendar) sync work on Android with accounts.
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